Operational Risk Manager

Position Summary and Objective

We are the middle office of first line of defense in Retail Banking, managing and mitigating non- credit risks within the business units. The position is required to

• Conduct thematic review of operational procedures to remediate AML/ operational and compliance risk across channels and products 
• Suggest efficient measures on operational risk control as per risk framework
• Solicit feedback from key stakeholders and ensure executable remediation measure

Job Responsibilities:

• Participate in cross- departmental projects, coordinate with subject matter experts within the department and external business units, provide effective recommendation and follow-up work on projects, progress monitoring and report the project status to senior management timely.
• Translate actionable insights with thorough study on current operational procedures, key risk controls and frontline pain points.
• Establish insights on compliance requirement & audit findings; keep abreast of latest requirement changes from regulators and headquarter; develop gap analysis and recommend changes in operation procedure if needed. 
• Provide operational risk advices or assessment to requests relating to new services/ products, ensure control measures meet regulatory requirements, compile gap analysis reports, guidelines and SOP.
• Develop digital journey and translate them into process re-engineering and system enhancement opportunities; analyze the feasibility of process optimization from the perspective of customers and frontlines.

Requirements:

• Degree holder or above, preferably in Business, Law or Risk Management;
• Minimum 6 years’ working experience in product, channel, risk management in financial industry; 
• Fair understanding of product, process and channel management in consumer banking.
• Sound knowledge of relevant laws and local regulatory requirements to bank, experience in supporting risk management for Southeast Asia market preferred;
• Proficiency in both spoken and written English and Chinese. Excellent communication and presentation skills;
• Solid experience in Risk Control or similar Professional qualification* is preferred.

* with ECF on Operational Risk Management/Compliance/(AML/CFT)/ Fintech/Green and Sustainable Finance, etc. would be an advantage; Design Thinking; Transformation/ Project/ Change Management; Quality Management etc. Holder of ECF(ORM) and other Professional qualifications is preferred. The Bank provides support on continuing development where required.