Pension Administration Manager

• 202505664

• Hong Kong

You will work with the operations manager to manage the pension schemes which include schemes administration, customer servicing, accounting, auditing, preparation of statistics and management reports.

The Role

• Manage and coach a small team to ensure progress against established budgets, timelines, and quality standards
• Serve as primary, daily contact to clients on delivery of services.
• Respond to and resolve complex issues, including those escalated by the team member
• Monitor the flow of day-to-day operations to ensure KPIs and SLAs are met
• Promote and provide training, coaching and mentoring to ensure staff are continuously developed
• Participate in process and technology transformation programs if needed
• Create a culture of continuous review and improvement across people, process and technology
• Positively represent the administration function to both internal and external senior stakeholders
• Retain existing business

The Requirements

• Customer services and operations experience on MPF/ORSO retirement schemes is highly preferred.
• Well organized and detail-oriented
• Customer focus, with good communication and interpersonal skills
• Able to work independently and under pressure
• Good command of written and spoken English and Cantonese
• Proficient in Microsoft Office (specifically Excel and Word)

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance and flexible benefits including dental cover, additional life assurance, and many other options and Corporate deals. We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.

WTW is an equal opportunity employer.