Your Role
You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirementsYour Responsibilities
1.To create/complete shipment details in our internal transport management system, coordinate with all involved
stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
2.To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
3.To create files for consolidation (Export) or de-consolidation (Import).
4.To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
5.To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
6.To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
7.To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
8.To support + resolve claims + disputes.
Your Skills and Experiences
Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.You have been selected for this role because you have experience within a freight forwarding environment + demonstrate the key attributes we are looking for in an Operational Care Specialist.
Good Reasons to Join
We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today!About Kuehne+Nagel
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
